Please contact our sales team. You will receive a competitive offer and excellent service, or you can place an order directly via trade assurance.
Q2. Can I get some samples?
Yes, we offer 10-20g free samples (excluding courier shipping charges). Note: Sample shipping charges will be deducted from your subsequent bulk orders.
Q3. How do you control and guarantee quality?
All goods are fully qualified before shipment:
Our inspection center is equipped with HPLC, GC, and other advanced analytical instruments. Our R&D and QC teams test every batch of products.
Free samples can be provided for your quality testing and confirmation prior to shipment.
We cooperate with independent third-party testing institutions to detect heavy metals, pesticide residues, allergens, and other compliance parameters.
Q4. Which payment methods do you support?
We accept Wire Transfer (T/T), Trade Guarantee, PayPal, Western Union, Alipay, credit cards, and Letters of Credit (L/C).
Q5. What is your mode of transportation and delivery time?
1. Mode of transport: DHL / FedEx / Air Freight / Sea Freight.
2. Transportation time: 4-8 days by air, or 20-30 days by sea.
Q6. How do you guarantee after-sales service?
We have established a professional after-sales team to process your feedback. Please follow these guidelines:
Keep the original packaging and take detailed photos of the received ingredients.
Identify and calculate the quantity of any defective components.
Send us a detailed complaint form with clear pictures.
Solutions for reference:
Packaging Damage: If the ingredients inside are verified as good, we will provide replacement packaging free of charge.
Slight Defects: If there is a minor defect in the ingredients, we will provide appropriate discounts and compensation.
Serious Issues: In case of critical quality problems, we will investigate and provide full replacements upon verification.
Kawsana Health
